Job Description
Customer Success & Account Representative
Sales Team
We are looking for multiple, full-time, remote Customer Success & Account Representative with 2+ years of customer service, customer success, or sales experience to nurture new and existing clients helping them achieve success with their already deployed mobile ordering and delivery product. You will perform client audits, work with supporting teams to ensure the client’s solution is performing optimally, secure trials, and ultimately, drive adoption of our client’s nurturing and communications marketing solution (historical conversion rate 80%).
You will use your communication skills and expert product knowledge to build rapport with clients and become a trusted business partner.
This is a unique position as you will operate in a hybrid role between customer success and sales. The role is idea for someone who wants to work at the forefront of an exciting, growing client.
Founded in 2003, our client transforms the traditional restaurant point-of-sale (POS) terminal into an integrated 360-degree operational management system. Their solution increases brand loyalty through improved customer experiences, optimizes operations resulting in lower costs, and increases sales volumes through comprehensive analytics and employee performance insights. Over 7,000 locations use their technology today processing $5 Billion in daily sales.
Responsibilities
- Design and implement customer retention strategies to increase loyalty and retain business
- Schedule and conduct performance briefings with customers and work to find solutions for potential inquiries
- Act as a core driver for educating clients about the client’s leading customer communications and marketing solution
- Achieve product adoption KPIs and targets
- Assess customer needs, provide expertise and knowledge on product features, and provide consulting services regarding available options
- Maintain extensive competitive knowledge for effective differentiation
- Nurture and educate customers about industry best practices to encourage maximum performance and satisfaction
Required Experience
- Excellent verbal and written English communications skills
- Minimum of 2 years customer service, customer success, or sales experience (3+ years preferred)
- Motivated self-starter with aptitude for identification of opportunities that will increase trust and enable add-on sales
- Creative, out-of-the-box style thinker that is comfortable trying new ideas & strategies
- An interest and passion for helping customers capitalize on their solution
- Comfortable working with monthly sales targets
- Strong relationship building skills
- Strong knowledge of Google Docs and Google Sheets
Desired Experience
- Relevant industry experience is a bonus
- Experience using Zendesk is preferred but not a require
- University degree
Additional Information
- Knowing your ideas are heard and matter – think big!
- You get to own your job and be recognized for your contributions
- Work with smart and creative people
- Making mistakes is human. Let’s learn from them. Be transparent!
- We recognize you as an individual – no presumptions or judgment. Be the extraordinary you!
- Typical week is 40-45 hours, Monday – Friday
- 15 days Paid Time Off (PTO), 1 floating day, 3 sick days, and designated national holidays
- Start: ASAP
About Velozient
We are a privately held, nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer development talent that enjoy taking on challenging work, want to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment. We are focused on providing world-class remote resources to work as valued client team members. If this type of opportunity excites you, then consider joining our team!